Privacy Policy

This Privacy Policy (the "Policy") is issued by Nebula Global LLC (a limited liability company organized under the laws of the State of Colorado, USA; hereinafter "we" or "Service Provider") to explain clearly how we collect, use, store, share and protect your personal data in the course of providing the NexIP service (the "Service" or "Product").

For the purposes of the processing activities described in this Policy, Nebula Global LLC acts as the data controller. We are committed to strictly complying with this Policy and all applicable laws and regulations, and to taking all necessary measures to safeguard your personal information. Before using the Product, please read this Policy in detail and confirm that you have fully understood and accepted all of its terms.

Basic Information: We may collect basic information such as your login account, password, email address and billing details in order to support account registration, login verification, payment settlement and customer service needs.

Device and Connection Details: We may record device-related data such as your device model, operating system, IP connection timestamps and geographic location, in order to optimize the service experience, provide personalized recommendations and ensure network security.

Usage Traces: We may collect data generated during your use of the Product, including but not limited to bandwidth consumption, API access logs, session duration and operation records, in order to optimize the Service, diagnose problems and perform data analysis. We STRICTLY DO NOT log the content of your traffic or your data payloads.

Sensitive Information: Unless you actively provide it or laws and regulations require otherwise, we will not collect your sensitive information, such as government identification numbers or bank card numbers. If you voluntarily provide sensitive information, we will take additional measures to ensure its security.

Service Provision: We use your personal data to provide product functions and services, including account verification, service customization and notifications, as well as to operate, maintain and enhance our proxy network services.

Data Analysis and Improvement: We use your personal data for data analysis in order to optimize product functions, enhance the user experience and improve service quality.

Security Assurance: We use your personal data for identity authentication and security monitoring in order to prevent, detect and respond to potential security risks, and to prevent fraudulent activity, unauthorized access and illegal use of our IPs.

Transaction Processing: We use your personal data to process payments and send transactional notifications.

Storage Location: Your personal data will be stored on our servers or on the servers of third-party service providers authorized by us, primarily located within the United States. We ensure that these servers operate in a secure environment and apply the necessary technical and organizational measures to prevent data leakage, loss or tampering.

Retention Period: Usage logs are retained for the minimum period required by law (typically 6 months) in order to comply with legal requests. Once your personal data is no longer needed, we will delete or anonymize it in accordance with legal requirements.

Access Control and Encryption: We utilize industry-standard encryption (AES-256) to protect your account information, and we apply strict access controls to employees who can access your personal data so that only authorized personnel may do so. We also conduct regular information security training to strengthen employee security awareness.

Sharing Principle: We will not share your personal data with third parties unless you have explicitly consented, laws and regulations require otherwise, it is necessary in order to provide the Service and the third party has signed a strict confidentiality agreement with us, or it is necessary to protect the public interest, national security or public safety.

Disclosure Principle: We will not disclose your personal data to the public unless required by laws and regulations or where you have explicitly consented. We do not sell your personal information.

We and our service providers may use cookies and similar technologies to maintain your login session, remember your preferences and measure website traffic. You can manage or disable cookies through your browser settings, although doing so may affect the availability of certain features.

Access and Correction: You have the right to access your personal data and to ask us to correct any inaccuracies you identify.

Deletion: To the extent permitted by laws and regulations, you have the right to request that we delete your personal data. Please note that deleting personal data may prevent you from continuing to use some or all product features and services.

Withdrawal of Consent: You have the right to withdraw your consent to the processing of personal data at any time. After withdrawal, we will cease processing your personal data, except for specific processing required by laws and regulations or to which you have separately agreed.

Statutory Rights for Residents: Under applicable laws such as the Colorado Privacy Act (CPA), the California Consumer Privacy Act (CCPA/CPRA) and the General Data Protection Regulation (GDPR), eligible users may also have the rights of access, correction, deletion, data portability, and the right to opt out of targeted advertising or the sale of personal data. To exercise these rights, contact [email protected]. We will respond within the period required by applicable law and will not discriminate against you for exercising your rights.

Complaints and Reports: If you believe that our processing of your personal data is unlawful or inappropriate, you have the right to complain to us or to report the matter to the relevant supervisory authority, including the Colorado Attorney General's Office.

The Service is intended for business and professional users and is not directed at minors under the age of 16. We do not knowingly collect personal data from minors under 16. If we become aware that we hold such data, we will delete it promptly after verification.

Updates: We may update this Policy due to changes in laws and regulations, business development needs or other reasonable causes. The updated Policy will be published on our official website or other designated channels. You should periodically review the latest version.

Notice: For material changes, we will notify you through the official website, email, in-product messages and similar channels. You should ensure that the contact information you provide is true and valid so that we can reach you in a timely manner.

The interpretation and application of this Policy are governed by the laws of the State of Colorado, United States of America. This Policy takes effect on the date you indicate your consent and terminates when you stop using the Product; however, the provisions on personal data protection and dispute resolution survive the termination of your use of the Product.

You have the right to access, correct, or delete your personal data. For CPA / CCPA / GDPR related requests, contact [email protected], or write to Nebula Global LLC, 1359 S Drexel Way, Lakewood, CO 80232, USA.